Home Questions

 
What can I expect from the service?


The service provides an environment for the young person and their family to work through any issues that may result in the threat of homelessness. Mediation will be offered initially whilst further support can be accessed.
 
Will I be in control of what happens to me?

 

We want you to choose how you live your life and give you as many choices as possible. We encourage and teach a culture of self help, self reliance, independence and confidence in all of our customers.

All the information you give us with is treated within Foundation Scarborough’s confidentiality policy and we will ask your permission to share any information with other agencies where possible. If the you, or others involved, appear to be at risk then confidentiality will be breached to ensure your and their safety.
 
What happens next if I can't or don't want to stay at home?


Living away from home is not easy at 16, so, however difficult things may seem, it is worth trying to work things out. If you can’t, and you really have to leave home, it’s important to get help as it can be very complicated.

If you are made homeless or under the threat of homelessness you can meet with a Foundation Housing worker who will assess your needs. Once we have all the information you will be referred on to the relevant agency. There are three main agencies we would send you to - Housing Options Mediation Worker who is based at The Town Hall, Time Out Housing Options Worker and Social Services who can then refer if necessary to Scarborough Borough Council.

Unless inappropriate to do so, the emphasis will be on you returning home with some support and guidance.
 
What other services are available to me?

 

Home Street Home workers can also refer to drug and alcohol counselling services, mental health services, learning providers such as E2E, Gamblers Anonymous, Gay, Lesbian and Bisexual support groups should you feel that you require specialist support.
 
Complaints, compliments & suggestions


If you wish to make a complaint, pass on a compliment or give a suggestion as to how we could improve the service then pick up on of our forms. You can get these from your worker or from reception at the main office. You can do this before you come onto a Foundation Housing scheme as well as when you are on one.
 
Quality Assurance

The quality of the support services provided by Foundation Housing is examined each year by staff and customers to ensure they continuously improve. If you would like to be involved in checking our service delivery, let your Support Worker know. There are opportunities to get involved each summer.